Spinpolo Rules and Regulations in New Zealand

Access to and use of the Spinpolo platform constitutes acceptance of the terms and conditions set out on this page. These terms form a legally binding agreement between the user and the platform operator. Any continued use of the platform following an update to these terms is considered acceptance of the revised version.

User Eligibility

To register and maintain an account on the platform, users must meet the following requirements:

• Be at least 18 years of age at the time of registration
• Be a legal resident or have lawful access to the platform from their jurisdiction
• Not be listed on any internal or regulatory exclusion register
• Have the legal capacity to enter into binding agreements

Registration is limited to one account per individual. The creation of duplicate accounts is prohibited and may result in suspension or permanent closure.

Platform Use

The platform and all content hosted on it are intended solely for personal, non-commercial use. Users are prohibited from:

• Attempting to manipulate the outcome of any event or game
• Using automated systems, bots, or scripts to interact with the platform
• Sharing account credentials with third parties
• Engaging in any activity that may compromise platform integrity

Content and Intellectual Property

All content available through the platform, including graphics, software, text, and data, is protected under applicable intellectual property law. Users are not granted any licence to reproduce, distribute, or commercially exploit any platform content without prior written authorisation.

Modifications to Terms

The platform operator reserves the right to update or amend these terms at any time. Users will be notified of material changes through on-platform announcements or direct communication. It is the user’s responsibility to review terms periodically to remain informed of any updates.

Limitation of Liability

The platform does not accept liability for losses arising from:

• Service interruptions beyond the operator’s control
• User error or misuse of account features
• Reliance on inaccurate information submitted during registration
• Unauthorised access resulting from a user’s failure to secure their account credentials

The platform’s liability, where applicable, is limited to the amount directly held in the user’s account at the time a dispute arises.

All betting activity conducted through the platform is subject to the rules set out in this section. Users are advised to read these terms in full prior to placing any bet.

Eligibility to Place Bets

Only registered and verified users with an active account in good standing are permitted to place bets on the platform. Bets placed by individuals who do not meet the eligibility requirements outlined in the General Terms will be considered void.

Bet Acceptance Policy

All bets are accepted at the platform’s discretion. The platform reserves the right to:

• Decline or limit any bet without providing a reason
• Suspend betting on specific events at any time
• Cancel bets placed on erroneous odds caused by technical or human error

A bet is only confirmed once the platform has issued a bet reference number or on-screen confirmation. Verbal or informal agreements do not constitute accepted bets.

Minimum and Maximum Bet Limits

Betting limits may vary depending on the event type, market, and account status. Users can view applicable limits within the relevant betting interface before confirming a wager. The platform reserves the right to adjust individual account limits based on betting patterns or risk assessment.

Calculation of Wins and Losses

Winnings are calculated based on the odds displayed at the time a bet is accepted and confirmed. For combination or accumulator bets, the return is calculated by multiplying the odds of each individual selection. In the event of a settlement error, the platform reserves the right to correct the outcome and adjust the user’s account balance accordingly.

Cancellation Policy

Once a bet has been accepted and confirmed, it cannot be cancelled by the user unless the platform explicitly offers a cash-out or cancellation feature for the specific market in question. Cancellation policies for individual markets are detailed within the relevant event listing.

Restrictions

The platform may apply restrictions to specific markets, events, or user accounts where there is evidence of:

• Irregular betting patterns
• Suspected collusion or match manipulation
• Breach of any applicable rule set out in these terms

Such restrictions may be applied without prior notice and are subject to review upon formal request.

This section outlines the rules governing deposits, withdrawals, and all financial transactions processed through the platform for users in New Zealand.

Deposits

Users may fund their accounts using the payment methods available within the platform’s cashier interface. All deposits must originate from a payment source that is registered in the user’s name. Third-party deposits are not accepted.

Key conditions for deposits:

• Minimum and maximum deposit limits apply per method and may be updated periodically
• Deposits are generally credited to the account immediately or within the processing timeframe specific to the chosen method
• The platform does not charge deposit fees; however, the user’s payment provider may apply its own charges

Withdrawals

Withdrawals are processed to the same payment method used for the most recent qualifying deposit, subject to verification requirements. The following conditions apply:

• The account must be fully verified before a withdrawal is approved
• Withdrawal requests are subject to review and may be held pending identity checks
• Processing times vary by method and may range from several hours to multiple business days
• Minimum and maximum withdrawal thresholds are defined within the cashier section

Identity Verification (KYC)

In accordance with anti-money laundering obligations and internal compliance policy, users are required to complete identity verification prior to processing withdrawals. Verification may include:

• Government-issued photo identification
• Proof of residential address (utility bill or bank statement dated within 90 days)
• Proof of payment method ownership

Failure to provide requested documentation within a reasonable timeframe may result in withdrawal delays or account suspension.

Transaction Restrictions

The platform reserves the right to decline, reverse, or hold any transaction where:

• There is reasonable suspicion of fraudulent activity
• The source of funds cannot be verified
• The transaction is inconsistent with the user’s established account activity

Currency

All transactions on the platform are processed in the account’s designated currency. Currency conversion fees, where applicable, are applied by the user’s payment provider and are not the responsibility of the platform.

The platform is committed to providing a safe environment for all users and takes the issue of problem gambling seriously. The following tools and resources are available to support responsible participation.

Account Control Tools

Users have access to a range of tools designed to help manage their betting activity:

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits from within their account settings. Reductions take effect immediately; increases are subject to a cooling-off period.
• Loss Limits: A cap on total losses within a defined period can be configured to prevent unintended overspending.
• Session Time Limits: Users may restrict the amount of time spent on the platform per session.
• Self-Exclusion: Users who feel they need a break from gambling can request temporary or permanent self-exclusion. Once activated, access to the account is suspended for the chosen period and cannot be reversed before the term expires.
• Reality Checks: Periodic notifications can be enabled to remind users of the time elapsed during an active session.

Self-Assessment

Users are encouraged to reflect on their gambling habits regularly. A self-assessment questionnaire is available through the responsible gambling section of the platform to assist users in identifying potential risk behaviours.

Support Organisations in New Zealand

Users in New Zealand seeking support for gambling-related concerns can contact the following organisations:

• Gambling Helpline (New Zealand): 0800 654 655, available 24 hours a day, 7 days a week
• Problem Gambling Foundation of New Zealand: www.pgf.nz
• Lifeline New Zealand: 0800 543 354

The platform does not provide clinical support services and encourages any user experiencing difficulties to contact a professional service directly.

The platform operates in accordance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. This section outlines the measures in place to detect, prevent, and report suspicious financial activity.

Legal Obligations

The platform is required by law to implement and maintain an AML compliance programme. This includes monitoring transactions, verifying the identity of users, and reporting suspicious activity to the relevant regulatory authority where required.

Know Your Customer (KYC) Procedures

All users must complete the platform’s KYC process before withdrawals are approved and, in some cases, before certain account features are accessible. The KYC process may require:

• Verification of full legal name, date of birth, and residential address
• Submission of a valid government-issued identification document
• Evidence of the source of funds for high-value or irregular transactions

Users who refuse to provide required documentation may have their account restricted or closed, and outstanding funds may be held pending investigation.

Transaction Monitoring

All account transactions are subject to automated and manual monitoring. The platform employs systems designed to detect:

• Unusual deposit or withdrawal patterns
• Structuring activity intended to avoid reporting thresholds
• Transactions inconsistent with the user’s declared profile or activity history

Consequences of Policy Violations

If a user is found to have engaged in activity that breaches AML or CTF obligations, the platform may take any or all of the following actions:

• Temporarily or permanently restrict account access
• Freeze funds held in the account pending investigation
• Report the activity to the relevant financial intelligence unit or law enforcement authority
• Permanently close the account without further notice

The platform will not be liable for losses arising from account restrictions imposed as a result of AML compliance actions.

The platform collects and processes personal data in accordance with applicable privacy legislation. For users in New Zealand, this includes compliance with the Privacy Act 2020 and the principles established by the Office of the Privacy Commissioner.

Data Collected

The following categories of personal data may be collected during registration, account use, or verification:

• Full name, date of birth, and contact details
• Residential address and identity documentation
• Payment information and transaction history
• Device identifiers, IP addresses, and session data
• Communications submitted through support channels

How Data Is Used

Personal data is processed for the following purposes:

• Account registration and identity verification
• Processing transactions and managing account activity
• Compliance with legal and regulatory obligations, including AML and KYC requirements
• Detection and prevention of fraud or abuse
• Service improvement and internal analysis

The platform does not sell personal data to third parties. Data may be shared with regulatory bodies, payment processors, or fraud prevention services where required by law or operational necessity.

User Rights

In accordance with the Privacy Act 2020, users in New Zealand have the right to:

• Request access to personal data held by the platform
• Request correction of inaccurate or incomplete data
• Lodge a complaint with the Office of the Privacy Commissioner if data handling concerns arise

Requests relating to personal data can be submitted through the platform’s designated privacy contact, details of which are available in the account support section.

Data Retention

Personal data is retained for as long as required to fulfil the purposes for which it was collected, including any applicable legal retention obligations. Upon account closure, data may be retained for a minimum period as required by regulatory standards.

The platform applies a range of technical and organisational measures to protect user accounts, personal data, and financial transactions from unauthorised access, loss, or misuse.

Data Encryption

All data transmitted between the user's device and the platform's servers is protected using industry-standard SSL/TLS encryption protocols. Sensitive account and payment information is stored using encryption methods that meet current security standards.

Two-Factor Authentication

Users are encouraged to enable two-factor authentication (2FA) on their accounts. When activated, account access requires both the user's password and a one-time verification code delivered to a registered device or email address. This additional layer reduces the risk of unauthorised access in the event that login credentials are compromised.

Account Activity Monitoring

The platform continuously monitors account activity for indicators of:

• Unauthorised login attempts
• Unusual access patterns or geographic anomalies
• Suspicious transaction behaviour

In the event that suspicious activity is detected, the platform may temporarily restrict account access and notify the user to confirm their identity before restoring full functionality.

User Responsibilities

Users are responsible for maintaining the security of their own account credentials. The platform recommends that users:

• Use a strong, unique password that is not shared with other services
• Avoid accessing the platform from shared or public devices
• Log out of the account after each session
• Contact the support team immediately if unauthorised account activity is suspected

Organisational Measures

Access to user data within the platform's internal systems is restricted to authorised personnel on a need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations and receive regular training on data protection and security standards.