Responsible Gaming

Gambling always carries the risk of financial loss. No strategy, system, or approach can guarantee a winning outcome. For gambling to remain a positive activity, it must be treated as entertainment rather than a source of income.

Spinpolo encourages all players to approach betting with clear boundaries and full awareness of their limits. The following principles form the foundation of responsible play:

• Set a fixed budget before each session and do not exceed it.
• Treat any money spent on gambling as the cost of entertainment, not an investment.
• Avoid chasing losses. A losing session does not guarantee a winning one.
• Take regular breaks to maintain perspective and avoid impulsive decisions.
• Keep gambling separate from financial obligations such as rent, bills, or savings.
• Use the account tools available on Spinpolo to set deposit, loss, and session limits.
• Never gamble under the influence of alcohol, stress, or emotional distress.
• Be honest with yourself about how much time and money you spend on gambling.

Responsible gaming is an ongoing practice. The tools and policies available through Spinpolo are designed to support players in maintaining healthy habits over time.

Gambling addiction is a recognised condition that can develop gradually and may not be immediately obvious. Being aware of the warning signs is an important first step toward getting the right help.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than originally intended.
• Continuing to gamble after deciding to stop.
• Feeling restless or irritable when attempting to reduce or stop gambling.
• Thinking about gambling frequently throughout the day.
• Using gambling to escape stress, anxiety, depression, or personal difficulties.
• Borrowing money or selling possessions to fund gambling activity.
• Hiding gambling habits from family members or close friends.
• Neglecting work, study, or personal relationships because of gambling.
• Returning to gambling shortly after a loss in an attempt to recover funds.
• Experiencing guilt or shame after a gambling session but continuing regardless.

Gambling addiction is a serious condition that deserves attention and care. If several of the above signs feel familiar, reaching out for professional support is a constructive and important step.

Addressing a gambling problem takes awareness, practical action, and the right support network. Spinpolo provides several tools and measures that can assist players in taking control of their habits.

The following recommendations can help prevent gambling from becoming harmful:

• Use the self-exclusion option available through your Spinpolo account to take a break from the platform for a set period.
• Set deposit limits to cap how much can be added to your account within a day, week, or month.
• Activate session time limits to control how long each gambling session lasts.
• Use loss limits to define the maximum amount you are willing to lose within a given timeframe.
• Review your gambling history regularly to stay informed about your spending patterns.
• Talk to someone you trust about your gambling activity. Sharing concerns with a friend or family member can provide perspective.
• Contact a professional counsellor or support organisation that specialises in gambling addiction.
• Avoid gambling when you are feeling anxious, lonely, bored, or under financial pressure.
• Remove saved payment details from your account to add friction to impulsive deposits.
• Seek a full account closure if self-exclusion alone is not sufficient to address the problem.

These measures are available to all registered players. Spinpolo encourages anyone who feels their gambling is no longer within their control to act promptly and use the resources available.

Several independent organisations in New Zealand provide free, confidential support for people affected by gambling addiction. Reaching out to these services is a positive and courageous step.

• Problem Gambling Foundation of New Zealand – Provides counselling, support groups, and helpline services. Visit: www.pgf.nz
• Gambling Helpline – A free, 24-hour helpline available to anyone in New Zealand affected by gambling. Phone: 0800 654 655. Visit: www.gamblinghelpline.co.nz
• Lifeline Aotearoa – Offers confidential crisis support and counselling across New Zealand. Phone: 0800 543 354. Visit: www.lifeline.org.nz
• Mental Health Foundation of New Zealand – Provides resources and guidance for mental health and addictive behaviours. Visit: www.mentalhealth.org.nz
• Citizens Advice Bureau (CAB) – Connects individuals with local support services, including gambling addiction resources. Visit: www.cab.org.nz
• Ministry of Health – Gambling – New Zealand government information on gambling harm and available services. Visit: www.health.govt.nz/gambling

All listed services are free, confidential, and available to New Zealand residents.

Players who feel their gambling habits are becoming harmful are encouraged to contact the Spinpolo support team directly. The team can assist with activating account controls, processing self-exclusion requests, and directing players to appropriate external resources.

Spinpolo support is available through the following channels:

• Live Chat – Available directly on the Spinpolo website for immediate assistance.
• Email – Players can submit a detailed request to the support address listed in the Help section of the site.
• Help Centre – A dedicated section on the Spinpolo platform with guides on responsible gaming tools and account controls.

All responsible gaming requests are handled with strict confidentiality and without judgement. Players are encouraged to reach out at any time.