Spinpolo Privacy Policy

Spinpolo collects personal data that users provide directly or that is generated through interaction with the platform. This data is handled in accordance with New Zealand’s Privacy Act 2020 and applicable international data protection standards.

Types of Personal Data Collected

The following categories of personal data may be collected:

• Full name and date of birth
• Contact details, including email address and phone number
• Residential address
• Government-issued identification documents
• Financial and payment account details
• Technical data such as IP address, device identifiers, and browser information
• Behavioural data generated through platform usage

Purpose of Collection

Personal data is collected to:

• Verify user identity and age in compliance with regulatory requirements
• Process deposits, withdrawals, and account transactions
• Maintain and administer user accounts
• Detect and prevent fraud, money laundering, and other unlawful activity
• Fulfil legal and regulatory obligations

Protection Measures

Spinpolo applies both technical and organisational measures to protect personal data. These include:

• Encryption of data in transit and at rest
• Access controls limiting data visibility to authorised personnel
• Regular security assessments and system monitoring
• Secure data storage with restricted physical and digital access

User Rights

Users have the right to:

• Access the personal data held about them
• Request correction of inaccurate or outdated information
• Request deletion of data, subject to legal retention obligations
• Withdraw consent where processing is based on consent

Requests relating to personal data may be submitted through the platform’s designated support channels.

Personal data collected through the Spinpolo platform is used strictly for defined, lawful purposes. Processing is conducted transparently and in accordance with the basis on which data was obtained.

Account Services

Data is used to create, verify, and maintain user accounts. This includes identity verification, account security, and the administration of deposits and withdrawals.

Transaction Processing

Financial data is processed to facilitate deposits, withdrawals, and the settlement of bets and gaming transactions. Payment information is handled in accordance with applicable financial regulations.

Service Improvement

Aggregated and anonymised data is used to analyse platform performance, identify technical issues, and improve the overall quality of services offered to users.

Marketing Communications

Where users have provided explicit consent, contact details may be used to send relevant promotional communications. Users retain the right to withdraw this consent at any time.

Analytics

Behavioural and usage data is analysed to better understand how users interact with the platform. This supports decisions relating to content, navigation, and service development.

Regulatory Compliance

Personal data is used to meet legal obligations, including anti-money laundering checks, responsible gambling assessments, and reporting requirements imposed by regulatory authorities.

All data processing is conducted on a lawful basis, which may include user consent, contractual necessity, legal obligation, or legitimate interest, depending on the nature of the processing activity.

Users of the Spinpolo platform retain the right to access, update, and request the deletion of their personal data at any time, subject to applicable legal and regulatory requirements.

Accessing Personal Data

A user may request a summary of the personal data held in relation to their account by contacting the support team through the platform’s designated communication channels. Requests will be processed within a reasonable timeframe in accordance with the Privacy Act 2020 (New Zealand).

Correcting Inaccurate Information

If a user identifies that personal data held on their account is incorrect or outdated, they may submit a correction request. Supporting documentation may be required to verify the requested change.

Requesting Deletion

Users may request the deletion of their personal data. Deletion requests will be assessed against legal retention obligations. Where data must be retained for compliance, regulatory, or dispute resolution purposes, full deletion may not be possible until those obligations are fulfilled.

Consent to Security and Payment Processing

By using Spinpolo, users acknowledge and consent to the conduct of identity verification and security checks as part of the account registration and ongoing compliance process. Users also consent to the processing of payment data by authorised third-party payment service providers, who handle such data in accordance with their own privacy and security policies.

Spinpolo is an online gambling platform intended exclusively for individuals aged 18 years and over. Access to the platform and its services is prohibited for minors.

Age Verification Limitations

Spinpolo takes reasonable steps to verify the age of users at the point of registration. However, it is not always possible to confirm age without the submission and review of valid identity documents. Users are required to provide accurate date of birth information and to submit verification documents upon request.

Parental or Guardian Requests

If a parent or legal guardian becomes aware that a minor has registered an account or provided personal data to Spinpolo without appropriate consent, they may submit a formal request for the deletion of that data. Upon verification of the request, all personal data associated with the minor’s account will be removed from Spinpolo’s systems in accordance with applicable data protection obligations.

Any suspected underage account will be suspended pending investigation and, if confirmed, permanently closed.

Spinpolo operates through a network of service providers, technology partners, and regulatory bodies that may be located outside of New Zealand. As a result, personal data may be transferred to, stored in, or processed in jurisdictions other than the user’s country of residence.

Basis for International Transfers

By using the Spinpolo platform, users consent to the transfer of their personal data to countries where Spinpolo’s partners and service providers operate. Such countries may have data protection laws that differ from those applicable in New Zealand.

Confidentiality Obligations

All third-party partners and processors that handle personal data on behalf of Spinpolo are required to maintain appropriate confidentiality and data security standards. Contractual arrangements are in place to ensure that personal data transferred internationally is afforded a level of protection consistent with Spinpolo’s obligations under the Privacy Act 2020 (New Zealand).

Users who do not consent to the international transfer of their personal data should discontinue use of the platform and contact the support team to request account closure.

This Privacy Policy constitutes a binding document that governs the relationship between Spinpolo and its users with respect to the collection, processing, and protection of personal data.

Scope and Application

The terms set out in this document may qualify, limit, or otherwise affect the application of specific provisions depending on the circumstances of each individual user’s engagement with the platform. The scope of this disclaimer applies to the full extent permitted by applicable law.

Acceptance

This disclaimer becomes effective upon the user’s acceptance of this Privacy Policy, which may occur through one or more of the following actions:

• Digital or electronic acceptance during the registration process
• Affirmative action indicating agreement to the policy terms
• Continued use of the Spinpolo platform following notification of policy updates

Acceptance of this policy constitutes agreement to all terms contained herein. Users who do not accept the terms of this document should refrain from using the platform.

Cookies are small text files that are stored on a user’s device when they visit a website. They are used to retain information between sessions and to support various technical and analytical functions on the platform.

How Spinpolo Uses Cookies

The platform uses cookies for the following purposes:

• Statistics: Collecting aggregated data on user visits, page views, and platform interactions to support performance monitoring.
• Behaviour Analysis: Analysing how users navigate the platform to identify areas for improvement and to optimise content delivery.
• Personalisation: Retaining user preferences, such as language settings and login status, to improve the individual experience on the platform.
• Site Improvement: Supporting the identification and resolution of technical issues to maintain platform functionality.

Cookie Retention

Cookies placed on user devices are retained for a period of up to one year from the date of placement, unless deleted by the user prior to that date.

Managing Cookies

Users may manage or disable cookies through their browser settings. Disabling certain cookies may affect the functionality of the platform and limit access to some features. Continued use of the platform following the display of the cookie notice constitutes acceptance of the cookie policy as described.

By accessing or using the Spinpolo platform, users confirm that they have read, understood, and agree to be bound by the terms of this Privacy Policy in full.

Full Acceptance

Continued use of the platform constitutes acceptance of this document in its entirety. This includes all provisions relating to the collection, processing, storage, disclosure, and deletion of personal data.

Current Version

The version of this Privacy Policy currently published on the Spinpolo website supersedes all previous versions. Users are advised to review this document periodically, as updates may be made in response to changes in applicable law, regulatory guidance, or platform services.

In the event of any conflict between this version and a prior version of the policy, the current published version shall prevail.

Spinpolo may share personal data with third parties in specific, defined circumstances. Any such sharing is conducted on a lawful basis and is limited to what is necessary for the stated purpose.

Circumstances for Disclosure

Personal data may be disclosed to third parties in the following situations:

• Legal Obligations: When required to comply with applicable laws, court orders, or regulatory directives from competent authorities.
• Dispute Resolution: When necessary to investigate, prevent, or resolve disputes, including fraud investigations and chargeback proceedings.
• Contractual Arrangements: When disclosure is required to fulfil agreements with service providers, payment processors, or technology partners involved in the delivery of platform services.

Notification of Purpose and Scope

Where third parties receiving personal data are not listed on the Spinpolo website, users will be informed of the identity of the recipient, the purpose of the transfer, and the scope of data shared, to the extent permitted by applicable law.

Consent Through Data Provision

By providing personal data to Spinpolo, users consent to its disclosure to third parties in the circumstances described above. Users who do not consent to such disclosure should contact the support team before proceeding with registration or continued use of the platform.

The Spinpolo platform may contain links to external websites operated by third parties. These links are provided for reference or informational purposes and do not constitute an endorsement of those websites or their content.

External Privacy Policies

Third-party websites linked from the Spinpolo platform operate under their own privacy policies and data handling practices. Spinpolo has no control over, and accepts no responsibility for, the collection, processing, or use of personal data by any external website.

User Responsibility

Users are advised to exercise caution when navigating away from the Spinpolo platform and to review the privacy policy of any external website before providing personal data. Spinpolo cannot guarantee the data protection standards applied by third-party sites and accepts no liability for any consequences arising from a user's interaction with those sites.